Comcast: After converting phone & internet to combine w...
A Comcast customer review by GetHuman user ~Does anyone even care? from November 24th, 2017
Background on ~Does anyone even care?'s case
GetHuman: ~Does anyone even care? - can you tell our other Comcast customers when your case took place?
~Does anyone even care?: Yes. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Does anyone even care? a list of common Comcast problems)
~Does anyone even care?: "Cancel Service" was why I was trying to call.
~Does anyone even care?'s review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Does anyone even care?: After converting phone & internet to combine w*existing cable I had service issues for ** days, * dispatches, * missed dispatch, * office trips, numerous calls billing issues for services I do not have. Tonight when you call *** *** **** from Sprint or Comcast you get a fast busy. How much is my time worth? Unbelievable experience for the consumer.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Does anyone even care?: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Does anyone even care?: I'd give them a three out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Does anyone even care?: For that I would say two out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Does anyone even care?: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Does anyone even care? taken from his Comcast customer service problem that occurred on November 21st, 2017.