Comcast: I am in need of assistance. In June I experienc...
A Comcast customer review by GetHuman user ~Robert from November 23rd, 2017
Background on ~Robert's case
GetHuman: ~Robert - can you tell our other Comcast customers when your case took place?
~Robert: Yup. It was morning, on November 17th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Robert a list of common Comcast problems)
~Robert: "Technical support" was why I was trying to call.
~Robert's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Robert: I am in need of assistance. In June I experienced problems with my cable service. I called in a complaint. After explaining the tech sent a signal test and told me my cable box was bad. I was informed * would be sent by Tue. He also said I would be issued a * week credit. **Nothing came, so I called again. Seemed no one ordered the box so one was ordered again. Nothing mentioned about cost either time. After receiving box I tried to install and couldn't get it to work. After hrs I called and requested help. After about ** more minutes on the phone I was tired*frustrated and asked if someone could install it. I was told that someone would call to confirm the appointment. As I hung up I forgot to ask if there would be a charge. I waited until the appointment was confirmed. I specifically asked if there would be a charge. I was told, they didn't think so. I stated, if there is a charge I want to cancel the appointment. They would verify. I'm not going to pay for installation, on tight b
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Robert: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Robert: I'd give them a two out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Robert: For that I would say three out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Robert: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Robert taken from his Comcast customer service problem that occurred on November 17th, 2017.