Comcast: This company absolutely is horrible spent *.* h...
A Comcast customer review by GetHuman user ~stupid from November 28th, 2017
Background on ~stupid's case
GetHuman: ~stupid - can you tell our other Comcast customers when your case took place?
~stupid: Yes. It was morning, on November 26th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~stupid a list of common Comcast problems)
~stupid: "Pay bill" was why I was trying to call.
~stupid's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~stupid: This company absolutely is horrible spent *.* hours online lining up a triple play with one person...filled out application but would not give me install date after another *.* hours I got a date an agreed to a hard hit credit check...came back good with no deposit..........then the idiots lost my order and said they could not verify my SSN*..............idiots I should have went to dish......................now I have to spend a* more hours and drive to their office to get services.....their website and service reps lie
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~stupid: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~stupid: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~stupid: For that I would say three out of five.
GetHuman: And finally- any advice for other Comcast customers?
~stupid: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~stupid taken from his Comcast customer service problem that occurred on November 26th, 2017.