Comcast: Referred two friends in November and January. I...

A Comcast customer review by GetHuman user GetHuman-382053 from November 27th, 2017

Background on GetHuman-382053's case

GetHuman: GetHuman-382053 - can you tell our other Comcast customers when your case took place?
GetHuman-382053: Yup. It was late at night, on November 20th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman-382053: I used the 800-934-6489 number I found for on the GetHuman Comcast customer phone number page I was on: Comcast Customer Service Phone Number
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-382053 a list of common Comcast problems)
GetHuman-382053: "Streaming or Download Trouble" was why I was trying to call.

GetHuman-382053's review of Comcast customer service

GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-382053: Referred two friends in November and January. I have been told they cancelled. They did not - I have recent emails from their comcast email account to prove. Was told everything looked OK April ** - *-* weeks for both rewards. Never came. Went to Xfinity store - ESCALATED Hooray! Told me it would be resolved by May **. Nope. Spoke to rep two days ago. She went on and on about how I would see when SHE PERSONNALLY returned my call the next day afterr speaking to her supervisor.No return call. I see there is another thread w* six pages of complaints. I wortked for these people, recruited customers. I sat down with plans printed out and comparedto other providers with a friend at work and even had a neighbor in my home to show him the speed I was getting. I would really like what comcast PROMISED.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
GetHuman-382053: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-382053: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
GetHuman-382053: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
GetHuman-382053: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-382053 taken from his Comcast customer service problem that occurred on November 20th, 2017.

Comcast

1.97 of 5 stars | 1979 reviews

GetHuman-382053's Comcast Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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