Comcast: Unable to provide a case number to trouble shoo...

A Comcast customer review by GetHuman user ~kmhhuck from November 27th, 2017

Background on ~kmhhuck's case

GetHuman: ~kmhhuck - can you tell our other Comcast customers when your case took place?
~kmhhuck: Yes. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Comcast, and if so, how?
~kmhhuck: I used the 800-934-6489 number I found for on the GetHuman Comcast customer phone number page I was on: Comcast Customer Service Phone Number
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~kmhhuck a list of common Comcast problems)
~kmhhuck: "Pay bill" was why I was trying to call.

~kmhhuck's review of Comcast customer service

GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kmhhuck: Unable to provide a case number to trouble shoot the account for **hrs. Expect customers to give them detail info (last * of SSN and email),yet they will not give you their last name.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~kmhhuck: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kmhhuck: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~kmhhuck: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
~kmhhuck: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kmhhuck taken from his Comcast customer service problem that occurred on November 23rd, 2017.

Comcast

1.97 of 5 stars | 1979 reviews

~kmhhuck's Comcast Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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