Comcast: I have been calling on regular basis since Octo...
A Comcast customer review by GetHuman user ~Pissed off in Colorado from November 25th, 2017
Background on ~Pissed off in Colorado's case
GetHuman: ~Pissed off in Colorado - can you tell our other Comcast customers when your case took place?
~Pissed off in Colorado: Yes I can. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Pissed off in Colorado a list of common Comcast problems)
~Pissed off in Colorado: "Service problem" was why I was trying to call.
~Pissed off in Colorado's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pissed off in Colorado: I have been calling on regular basis since October whenI moved * miles down the road. Service so bad that I called in Nov to cancel account. Big promises and free upgrades extended to keep me to stay. Next months bill all these "free" services charged for plus I am being charged for services I don't have. I will be going to the BBB. You are FRAUDS. I have every conversation and transcript documented. You have wasted close to * hours of my time since October. I cant wait to get with new company for internet. With Netflix and hulu you guys are a dying breed. Want to stay in biz - get English speaking people, provide the service you advertise and sign people up for and don't have your reps make promises they cant keep
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Pissed off in Colorado: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pissed off in Colorado: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Pissed off in Colorado: For that I would say four out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Pissed off in Colorado: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pissed off in Colorado taken from his Comcast customer service problem that occurred on November 16th, 2017.