Comcast: If a worse rating was available Comcrap qualifi...
A Comcast customer review by GetHuman user ~Petey from November 26th, 2017
Background on ~Petey's case
GetHuman: ~Petey - can you tell our other Comcast customers when your case took place?
~Petey: Yes I can. It was evening, on November 22nd.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Petey a list of common Comcast problems)
~Petey: "Equipment Trouble" was why I was trying to call.
~Petey's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Petey: If a worse rating was available Comcrap qualifies. Comcrap CSR are impressed with their ability to talk...they need to listen.*Initially the SALE was LIES: NO contract and *** mbs internet...ONLY way to get that AFTER THEY HAVE YOU...must sign * yr. contract or embarrass them into a ** mbs...LIES throughout initial sale...REP was rude*condescending..."she was right" and that's all counts..."If I can't do anything else for you..." "Thanks for calling Com... and have a nice day" And that was the Account Specialist*Customer Retention.....All B*S.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Petey: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Petey: I'd give them a two out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Petey: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Petey: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Petey taken from his Comcast customer service problem that occurred on November 22nd, 2017.