Comcast: I've been trying to call again and again for cu...

A Comcast customer review by GetHuman user ~Kenny Loh from November 27th, 2017

Background on ~Kenny Loh's case

GetHuman: ~Kenny Loh - can you tell our other Comcast customers when your case took place?
~Kenny Loh: Yup. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Comcast, and if so, how?
~Kenny Loh: I used the 800-934-6489 number I found for on the GetHuman Comcast customer phone number page I was on: Comcast Customer Service Phone Number
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Kenny Loh a list of common Comcast problems)
~Kenny Loh: "Pay bill" was why I was trying to call.

~Kenny Loh's review of Comcast customer service

GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kenny Loh: I've been trying to call again and again for customer service. *-*min wait, and the line got disconnected. Tried again, same thing. Tried all options, still on hold forever!!! How do they run a company like this???? This last call now is at **mins and counting........
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Kenny Loh: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kenny Loh: I'd give them a two out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Kenny Loh: For that I would say five out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Kenny Loh: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kenny Loh taken from his Comcast customer service problem that occurred on November 19th, 2017.

Comcast

1.97 of 5 stars | 1979 reviews

~Kenny Loh's Comcast Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Comcast, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Comcast in any way.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!