Comcast: The customer rep was courteous but she couldn't...
A Comcast customer review by GetHuman user ~Mrs Z from November 28th, 2017
Background on ~Mrs Z's case
GetHuman: ~Mrs Z - can you tell our other Comcast customers when your case took place?
~Mrs Z: Yeah. It was late at night, on November 18th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Mrs Z a list of common Comcast problems)
~Mrs Z: "Overcharge/Strange charge" was why I was trying to call.
~Mrs Z's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mrs Z: The customer rep was courteous but she couldn't help from my work phone. Since the problem is not being able to dial out and having only a busy signal when I pick up the phone, it makes no sense to me to "call comcast when you get home so we can figure out and fix the problem." WHAT? That's the problem. I can't dial out. Still, she was a courteous lady who just didn't think it out.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Mrs Z: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mrs Z: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Mrs Z: For that I would say four out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Mrs Z: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mrs Z taken from his Comcast customer service problem that occurred on November 18th, 2017.