Comcast: Got ***% BETTER communication from BEVERLY at X...

A Comcast customer review by GetHuman user ~favdNjax15 from November 28th, 2017

Background on ~favdNjax15's case

GetHuman: ~favdNjax15 - can you tell our other Comcast customers when your case took place?
~favdNjax15: Yeah. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Comcast, and if so, how?
~favdNjax15: I used the 800-934-6489 number I found for on the GetHuman Comcast customer phone number page I was on: Comcast Customer Service Phone Number
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~favdNjax15 a list of common Comcast problems)
~favdNjax15: "Complaint" was why I was trying to call.

~favdNjax15's review of Comcast customer service

GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~favdNjax15: Got ***% BETTER communication from BEVERLY at Xfinity Corporate office there in Philadelphia than ANY local office in Jacksonville, FL ! She was polite, allowed me to vent my frustration at how high my bill is and PROMISED an EXECUTIVE REP would call me back within ** hours...then waive outrageous charges on my bill....
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~favdNjax15: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~favdNjax15: I'd give them a two out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~favdNjax15: For that I would say three out of five.
GetHuman: And finally- any advice for other Comcast customers?
~favdNjax15: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~favdNjax15 taken from his Comcast customer service problem that occurred on November 20th, 2017.

Comcast

1.97 of 5 stars | 1979 reviews

~favdNjax15's Comcast Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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