Comcast: One year I have waited for com cast to return p...
A Comcast customer review by GetHuman user GetHuman-21175 from November 27th, 2017
Background on GetHuman-21175's case
GetHuman: GetHuman-21175 - can you tell our other Comcast customers when your case took place?
GetHuman-21175: Yes I can. It was morning, on November 24th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-21175 a list of common Comcast problems)
GetHuman-21175: "Equipment Trouble" was why I was trying to call.
GetHuman-21175's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-21175: One year I have waited for com cast to return phone calls from " escalated messages. About the * ft *** man that came to my door to collect a bill Thursday late yet...for "half" In cash. But I want home my ** And ** year old were. Not realizing the door didn't click in all way, he knocked saw movement And knocked harder And harder tiLL the door was wide open scarring my children to near death. He proceeded to call them liars because they weren't exactly sure what tIME Id be home...long story short my neighbor jumps in he leaves I call l his * he tells me he's going to do the sme every day even On.. his days off. He'll harass me at Any hour till he feels* like he's bored. I call the offices get a hold of his boss they say they can't figure out who out is due to contracted work. I let him listen to the man threatening me. He child* care LESS!!!I argues with him as he was trying to Blame it on me And said I wanted he sups * he says he's the boss no one above him sooooo I've called b
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
GetHuman-21175: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-21175: I'd give them a five out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
GetHuman-21175: For that I would say four out of five.
GetHuman: And finally- any advice for other Comcast customers?
GetHuman-21175: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-21175 taken from his Comcast customer service problem that occurred on November 24th, 2017.