Comcast: customer service reps have broken english and d...
A Comcast customer review by GetHuman user ~SCAMATICS777 from November 26th, 2017
Background on ~SCAMATICS777's case
GetHuman: ~SCAMATICS777 - can you tell our other Comcast customers when your case took place?
~SCAMATICS777: Sure. It was late at night, on November 17th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~SCAMATICS777 a list of common Comcast problems)
~SCAMATICS777: "Service problem" was why I was trying to call.
~SCAMATICS777's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SCAMATICS777: customer service reps have broken english and dont fully comprehend how i talk because they are foreign. service is ******, audio out of sync on all hd channels, box constantly needs to be powered off manually on a daily basis just to work, ps the box never is powered off unless you unplug it, it is always running. bills not coming to my house, instead i get emailed when i called twice and requested paper, than im charged a late fee. by the way email billing is automatic and you must turn it off yourself, thx for letting me know! laggy internet, every other comercial seems to be an xfinity one because they stream their **** to your tv. extremely slow response on box when using your remote to change channels. youll end up having ** numbers pop up at once because you pressed the button several times thinking it wasnt working. comcast wtf is up wit you, you guys sacrificed your quality to get more people. by the way a bs hidden fee (HD TECHNOLOGY FEE $**) WTF IS THIS. IVE ALMOST HA
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~SCAMATICS777: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SCAMATICS777: I'd give them a three out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~SCAMATICS777: For that I would say four out of five.
GetHuman: And finally- any advice for other Comcast customers?
~SCAMATICS777: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SCAMATICS777 taken from his Comcast customer service problem that occurred on November 17th, 2017.