Comcast: Called ** times and went to location to talk to...

A Comcast customer review by GetHuman user ~PISSED OFF from November 27th, 2017

Background on ~PISSED OFF's case

GetHuman: ~PISSED OFF - can you tell our other Comcast customers when your case took place?
~PISSED OFF: Yes. It was morning, on November 23rd.
GetHuman: Did you reach out to Comcast, and if so, how?
~PISSED OFF: I used the 800-934-6489 number I found for on the GetHuman Comcast customer phone number page I was on: Comcast Customer Service Phone Number
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~PISSED OFF a list of common Comcast problems)
~PISSED OFF: "Billing" was why I was trying to call.

~PISSED OFF's review of Comcast customer service

GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PISSED OFF: Called ** times and went to location to talk to a manager in Ft Myers and NO MANAGER on duty I find it hard to believe!! Was lied to. Service cut off after I was told not to pay the bill that was wrong. Was told * times a manager in retention was to call me back and NO RETURN CALLS!!!! Going to take my equipment back and sue the **** out of them!!! For not disclosing alot of things to me!
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~PISSED OFF: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PISSED OFF: I'd give them a four out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~PISSED OFF: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
~PISSED OFF: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~PISSED OFF taken from his Comcast customer service problem that occurred on November 23rd, 2017.


1.97 of 5 stars | 1979 reviews

~PISSED OFF's Comcast Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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