Comenity Bank: they altered the amount on a payment check TWIC...
A Comenity Bank customer review by GetHuman user ~dick from November 26th, 2017
Background on ~dick's case
GetHuman: ~dick - can you tell our other Comenity Bank customers when your case took place?
~dick: Yup. It was middle of the night, on November 25th.
GetHuman: Did you reach out to Comenity Bank, and if so, how?
GetHuman: And which of these common Comenity Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~dick a list of common Comenity Bank problems)
~dick: "Change or cancel your account" was why I was trying to call.
~dick's review of Comenity Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Comenity Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dick: they altered the amount on a payment check TWICE - the first time may have been an error - the second time was definitely deliberate
GetHuman: Let's quantify your experience contacting Comenity Bank. On a scale of 1 to 5, how easy is it go get help on a Comenity Bank problem?
~dick: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dick: I'd give them a four out of five on communication.
GetHuman: And what about Comenity Bank's ability to quickly and effectively address your problem?
~dick: For that I would say five out of five.
GetHuman: And finally- any advice for other Comenity Bank customers?
~dick: Call them early in the day or late. Don't forget any personal or account information you might need for Comenity Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dick taken from his Comenity Bank customer service problem that occurred on November 25th, 2017.
Comenity Bank
4.25 of 5 stars | 18 reviews
~dick's Comenity Bank Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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