Commonwealth Choice: I had some questions about a renewal and the cu...
A Commonwealth Choice customer review by GetHuman user ~NoChoice from November 11th, 2017
Background on ~NoChoice's case
GetHuman: ~NoChoice - can you tell our other Commonwealth Choice customers when your case took place?
~NoChoice: Yup. It was morning, on November 3rd.
GetHuman: Did you reach out to Commonwealth Choice, and if so, how?
GetHuman: And which of these common Commonwealth Choice customer issues best describes the reason you wanted to talk to them?
(Shows ~NoChoice a list of common Commonwealth Choice problems)
~NoChoice: "Overcharge/Strange charge" was why I was trying to call.
~NoChoice's review of Commonwealth Choice customer service
GetHuman: So how would you sum up your experience for GetHuman's Commonwealth Choice customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NoChoice: I had some questions about a renewal and the customer service rep could not get me off the phone fast enough. Absolutely no help and was not able to explain the simplest question. She just repeated "that's the way the industry works" over an over. I happen to be a licensed insurance agent with an understanding of health insurance and was frustrated trying to get an answer. I can't imagine the average person trying to navigate this or getting any help. Really bad!
GetHuman: Let's quantify your experience contacting Commonwealth Choice. On a scale of 1 to 5, how easy is it go get help on a Commonwealth Choice problem?
~NoChoice: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NoChoice: I'd give them a one out of five on communication.
GetHuman: And what about Commonwealth Choice's ability to quickly and effectively address your problem?
~NoChoice: For that I would say one out of five.
GetHuman: And finally- any advice for other Commonwealth Choice customers?
~NoChoice: Call them early in the day or late. Don't forget any personal or account information you might need for Commonwealth Choice to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NoChoice taken from his Commonwealth Choice customer service problem that occurred on November 3rd, 2017.