Commonwealth Choice: Service rated as poor not because of staff (pol...

A Commonwealth Choice customer review by GetHuman user GetHuman-153903 from November 19th, 2017

Background on GetHuman-153903's case

GetHuman: GetHuman-153903 - can you tell our other Commonwealth Choice customers when your case took place?
GetHuman-153903: Yup. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Commonwealth Choice, and if so, how?
GetHuman-153903: I used the 877-623-6765 number I found for on the GetHuman Commonwealth Choice customer phone number page I was on: Commonwealth Choice Customer Service Phone Number
GetHuman: And which of these common Commonwealth Choice customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-153903 a list of common Commonwealth Choice problems)
GetHuman-153903: "Coverage question" was why I was trying to call.

GetHuman-153903's review of Commonwealth Choice customer service

GetHuman: So how would you sum up your experience for GetHuman's Commonwealth Choice customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-153903: Service rated as poor not because of staff (polite and helpful) but because the website cannot be accessed through Internet explorer.
GetHuman: Let's quantify your experience contacting Commonwealth Choice. On a scale of 1 to 5, how easy is it go get help on a Commonwealth Choice problem?
GetHuman-153903: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-153903: I'd give them a four out of five on communication.
GetHuman: And what about Commonwealth Choice's ability to quickly and effectively address your problem?
GetHuman-153903: For that I would say one out of five.
GetHuman: And finally- any advice for other Commonwealth Choice customers?
GetHuman-153903: Call them early in the day or late. Don't forget any personal or account information you might need for Commonwealth Choice to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-153903 taken from his Commonwealth Choice customer service problem that occurred on November 13th, 2017.

Commonwealth Choice

1.00 of 5 stars | 5 reviews

GetHuman-153903's Commonwealth Choice Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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