Computershare: Got two Filipinos who said that they would forw...
A Computershare customer review by GetHuman user ~SoujiroINC001 from November 24th, 2017
Background on ~SoujiroINC001's case
GetHuman: ~SoujiroINC001 - can you tell our other Computershare customers when your case took place?
~SoujiroINC001: Sure. It was late at night, on November 18th.
GetHuman: Did you reach out to Computershare, and if so, how?
GetHuman: And which of these common Computershare customer issues best describes the reason you wanted to talk to them?
(Shows ~SoujiroINC001 a list of common Computershare problems)
~SoujiroINC001: "Change order" was why I was trying to call.
~SoujiroINC001's review of Computershare customer service
GetHuman: So how would you sum up your experience for GetHuman's Computershare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SoujiroINC001: Got two Filipinos who said that they would forward me to someone technical but kept going through the automated messages and directories. Finally, the third Filipino directly forwarded me to someone who spoke native American English who could help me. They helped solve my problem but the solution turned out really simple. I wish I didn't have to waste half an hour through the automated message and directory and identity checks. Big waste of time.
GetHuman: Let's quantify your experience contacting Computershare. On a scale of 1 to 5, how easy is it go get help on a Computershare problem?
~SoujiroINC001: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SoujiroINC001: I'd give them a five out of five on communication.
GetHuman: And what about Computershare's ability to quickly and effectively address your problem?
~SoujiroINC001: For that I would say two out of five.
GetHuman: And finally- any advice for other Computershare customers?
~SoujiroINC001: Call them early in the day or late. Don't forget any personal or account information you might need for Computershare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SoujiroINC001 taken from his Computershare customer service problem that occurred on November 18th, 2017.