Computershare: I bought stock in several companies using compu...
A Computershare customer review by GetHuman user ~Do Not Buy Stocks from November 6th, 2017
Background on ~Do Not Buy Stocks's case
GetHuman: ~Do Not Buy Stocks - can you tell our other Computershare customers when your case took place?
~Do Not Buy Stocks: Yeah. It was middle of the night, on November 3rd.
GetHuman: Did you reach out to Computershare, and if so, how?
GetHuman: And which of these common Computershare customer issues best describes the reason you wanted to talk to them?
(Shows ~Do Not Buy Stocks a list of common Computershare problems)
~Do Not Buy Stocks: "Overcharge/Strange charge" was why I was trying to call.
~Do Not Buy Stocks's review of Computershare customer service
GetHuman: So how would you sum up your experience for GetHuman's Computershare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Do Not Buy Stocks: I bought stock in several companies using computershare last year (****) one in which was the Coca Cola Company. I set up to do the automatic withdrawal of $**.** from my account. Around Feb. I called and requested that they stop the automatic withdrawal from my account and they agree that they would. They informed me that one more debit my come out of my account but no more. Two months later I noticed that more money was being drawn out of my account and I called computershare to stop the withdrawal and they told me that they saw it however they did know why the automatic withdrawal did not stop coming out of my account but they would be more than happy to stop the automatic withdrawal. Fast forward to two weeks ago, I got a call from my bank letting me know that I have been overdrawn due to computershare taken money out of my account for the Coca Cola Company. I was downright upset. I called them and they informed me that they have no such records of taking my money from my a
GetHuman: Let's quantify your experience contacting Computershare. On a scale of 1 to 5, how easy is it go get help on a Computershare problem?
~Do Not Buy Stocks: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Do Not Buy Stocks: I'd give them a five out of five on communication.
GetHuman: And what about Computershare's ability to quickly and effectively address your problem?
~Do Not Buy Stocks: For that I would say five out of five.
GetHuman: And finally- any advice for other Computershare customers?
~Do Not Buy Stocks: Call them early in the day or late. Don't forget any personal or account information you might need for Computershare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Do Not Buy Stocks taken from his Computershare customer service problem that occurred on November 3rd, 2017.