Computershare: The lady I spoke with was very helpful but I ha...
A Computershare customer review by GetHuman user ~Bill from November 21st, 2017
Background on ~Bill's case
GetHuman: ~Bill - can you tell our other Computershare customers when your case took place?
~Bill: Yes I can. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Computershare, and if so, how?
GetHuman: And which of these common Computershare customer issues best describes the reason you wanted to talk to them?
(Shows ~Bill a list of common Computershare problems)
~Bill: "Change order" was why I was trying to call.
~Bill's review of Computershare customer service
GetHuman: So how would you sum up your experience for GetHuman's Computershare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bill: The lady I spoke with was very helpful but I had some difficulty following her accent but we managed to get the information I was seeking.
GetHuman: Let's quantify your experience contacting Computershare. On a scale of 1 to 5, how easy is it go get help on a Computershare problem?
~Bill: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bill: I'd give them a five out of five on communication.
GetHuman: And what about Computershare's ability to quickly and effectively address your problem?
~Bill: For that I would say four out of five.
GetHuman: And finally- any advice for other Computershare customers?
~Bill: Call them early in the day or late. Don't forget any personal or account information you might need for Computershare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bill taken from his Computershare customer service problem that occurred on November 13th, 2017.