Concentra: Have web site and number for DOT consortium inf...
A Concentra customer review by GetHuman user GetHuman-46038 from November 18th, 2017
Background on GetHuman-46038's case
GetHuman: GetHuman-46038 - can you tell our other Concentra customers when your case took place?
GetHuman-46038: Yup. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Concentra, and if so, how?
GetHuman: And which of these common Concentra customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-46038 a list of common Concentra problems)
GetHuman-46038: "Cancel service" was why I was trying to call.
GetHuman-46038's review of Concentra customer service
GetHuman: So how would you sum up your experience for GetHuman's Concentra customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-46038: Have web site and number for DOT consortium information including Part ***.*** Pre-employment testing, Part ***.*** Post-accident testing, Part ***.*** Random testing, Part ***.*** Reasonable suspicion testing, Part **.** Employer check on the drug and alcohol record of employees it is intending to use to perform safety-sensitive duties, Part ***.*** Retention of records, Part ***.*** Employer obligation to promulgate a policy on the misuse of alcohol and use of controlled substances (Could be used by carrier & office staff), Part ***.*** Training for supervisors. Provide generic and*or an example written policy to carriers who join and pay fees. Jennifer Ferguson was knowledgeable and a valuable asset to your company when contacted on *********. Provide web site and telephone numbers for DOT Investigators to contact Consortium*Third party administrator directly. Above INFO keeps carriers in compliance, prevent accidents and injuries and would help generate more customers.
GetHuman: Let's quantify your experience contacting Concentra. On a scale of 1 to 5, how easy is it go get help on a Concentra problem?
GetHuman-46038: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-46038: I'd give them a one out of five on communication.
GetHuman: And what about Concentra's ability to quickly and effectively address your problem?
GetHuman-46038: For that I would say four out of five.
GetHuman: And finally- any advice for other Concentra customers?
GetHuman-46038: Call them early in the day or late. Don't forget any personal or account information you might need for Concentra to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-46038 taken from his Concentra customer service problem that occurred on November 15th, 2017.