Concentra: I visited the one in novi michigan for a drug t...
A Concentra customer review by GetHuman user ~land1 from November 5th, 2017
Background on ~land1's case
GetHuman: ~land1 - can you tell our other Concentra customers when your case took place?
~land1: Sure. It was middle of the night, on October 30th.
GetHuman: Did you reach out to Concentra, and if so, how?
GetHuman: And which of these common Concentra customer issues best describes the reason you wanted to talk to them?
(Shows ~land1 a list of common Concentra problems)
~land1: "Cancel service" was why I was trying to call.
~land1's review of Concentra customer service
GetHuman: So how would you sum up your experience for GetHuman's Concentra customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~land1: I visited the one in novi michigan for a drug test. The service was horrible. No one told me I couldn't bring my child and I had to leave and come back which was a horrible burden for me because I live far from the location and I had plans that day. *hey should have told me one the phone that I couldn't take my child with me. I called to complain and the girl who answered the phone was very snippy. I do plan on writing a letter to the head of the company. I would not reccomemd this place to my worst enemy.
GetHuman: Let's quantify your experience contacting Concentra. On a scale of 1 to 5, how easy is it go get help on a Concentra problem?
~land1: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~land1: I'd give them a one out of five on communication.
GetHuman: And what about Concentra's ability to quickly and effectively address your problem?
~land1: For that I would say one out of five.
GetHuman: And finally- any advice for other Concentra customers?
~land1: Call them early in the day or late. Don't forget any personal or account information you might need for Concentra to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~land1 taken from his Concentra customer service problem that occurred on October 30th, 2017.