Concentra: This is the slowest place ever! They don't tell...
A Concentra customer review by GetHuman user GetHuman-398957 from November 18th, 2017
Background on GetHuman-398957's case
GetHuman: GetHuman-398957 - can you tell our other Concentra customers when your case took place?
GetHuman-398957: Yeah. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Concentra, and if so, how?
GetHuman: And which of these common Concentra customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-398957 a list of common Concentra problems)
GetHuman-398957: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-398957's review of Concentra customer service
GetHuman: So how would you sum up your experience for GetHuman's Concentra customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-398957: This is the slowest place ever! They don't tell you the truth as to how long it will take. Very unprofessional and unorganized.
GetHuman: Let's quantify your experience contacting Concentra. On a scale of 1 to 5, how easy is it go get help on a Concentra problem?
GetHuman-398957: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-398957: I'd give them a two out of five on communication.
GetHuman: And what about Concentra's ability to quickly and effectively address your problem?
GetHuman-398957: For that I would say one out of five.
GetHuman: And finally- any advice for other Concentra customers?
GetHuman-398957: Call them early in the day or late. Don't forget any personal or account information you might need for Concentra to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-398957 taken from his Concentra customer service problem that occurred on November 16th, 2017.