Had three phones on hold to the main Conexis nu...
A Conexis customer review by GetHuman user ~Ought to be a law from November 14th, 2017
Background on ~Ought to be a law's case
GetHuman: ~Ought to be a law - can you tell our other Conexis customers when your case took place?
~Ought to be a law: Yup. It was afternoon, on November 6th.
GetHuman: Did you reach out to Conexis, and if so, how?
GetHuman: And which of these common Conexis customer issues best describes the reason you wanted to talk to them?
(Shows ~Ought to be a law a list of common Conexis problems)
~Ought to be a law: "Get insurance" was why I was trying to call.
~Ought to be a law's review of Conexis customer service
GetHuman: So how would you sum up your experience for GetHuman's Conexis customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ought to be a law: Had three phones on hold to the main Conexis number. Wait times from ** minutes to over an hour. When someone would answer, they wouldn't listen to our question, they just transferred us to the "automated system" which could not help.
GetHuman: Let's quantify your experience contacting Conexis. On a scale of 1 to 5, how easy is it go get help on a Conexis problem?
~Ought to be a law: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ought to be a law: I'd give them a two out of five on communication.
GetHuman: And what about Conexis's ability to quickly and effectively address your problem?
~Ought to be a law: For that I would say three out of five.
GetHuman: And finally- any advice for other Conexis customers?
~Ought to be a law: Call them early in the day or late. Don't forget any personal or account information you might need for Conexis to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ought to be a law taken from his Conexis customer service problem that occurred on November 6th, 2017.