Conexis: I was transferred to a specialist who was very...
A Conexis customer review by GetHuman user ~Ann from November 15th, 2017
Background on ~Ann's case
GetHuman: ~Ann - can you tell our other Conexis customers when your case took place?
~Ann: Yes. It was evening, on November 11th.
GetHuman: Did you reach out to Conexis, and if so, how?
GetHuman: And which of these common Conexis customer issues best describes the reason you wanted to talk to them?
(Shows ~Ann a list of common Conexis problems)
~Ann: "Make/Chase a claim" was why I was trying to call.
~Ann's review of Conexis customer service
GetHuman: So how would you sum up your experience for GetHuman's Conexis customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ann: I was transferred to a specialist who was very helpful (mike) He answered my questions and provided information.
GetHuman: Let's quantify your experience contacting Conexis. On a scale of 1 to 5, how easy is it go get help on a Conexis problem?
~Ann: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ann: I'd give them a three out of five on communication.
GetHuman: And what about Conexis's ability to quickly and effectively address your problem?
~Ann: For that I would say two out of five.
GetHuman: And finally- any advice for other Conexis customers?
~Ann: Call them early in the day or late. Don't forget any personal or account information you might need for Conexis to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ann taken from his Conexis customer service problem that occurred on November 11th, 2017.