Conexis: If you change employers, you no longer have acc...
A Conexis customer review by GetHuman user GetHuman-171117 from November 14th, 2017
Background on GetHuman-171117's case
GetHuman: GetHuman-171117 - can you tell our other Conexis customers when your case took place?
GetHuman-171117: Yeah. It was afternoon, on November 13th.
GetHuman: Did you reach out to Conexis, and if so, how?
GetHuman: And which of these common Conexis customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-171117 a list of common Conexis problems)
GetHuman-171117: "Renew coverage" was why I was trying to call.
GetHuman-171117's review of Conexis customer service
GetHuman: So how would you sum up your experience for GetHuman's Conexis customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-171117: If you change employers, you no longer have access to the portal. This is problematic for finalizing any submissions. Phone call could have been avoided by portal access or e-mail on why claim was partially paid
GetHuman: Let's quantify your experience contacting Conexis. On a scale of 1 to 5, how easy is it go get help on a Conexis problem?
GetHuman-171117: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-171117: I'd give them a five out of five on communication.
GetHuman: And what about Conexis's ability to quickly and effectively address your problem?
GetHuman-171117: For that I would say three out of five.
GetHuman: And finally- any advice for other Conexis customers?
GetHuman-171117: Call them early in the day or late. Don't forget any personal or account information you might need for Conexis to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-171117 taken from his Conexis customer service problem that occurred on November 13th, 2017.