Conexis: Wait time no problem (use email for communicati...
A Conexis customer review by GetHuman user ~FRICK FRACK from November 3rd, 2017
Background on ~FRICK FRACK's case
GetHuman: ~FRICK FRACK - can you tell our other Conexis customers when your case took place?
~FRICK FRACK: Yes I can. It was afternoon, on October 30th.
GetHuman: Did you reach out to Conexis, and if so, how?
GetHuman: And which of these common Conexis customer issues best describes the reason you wanted to talk to them?
(Shows ~FRICK FRACK a list of common Conexis problems)
~FRICK FRACK: "Get insurance" was why I was trying to call.
~FRICK FRACK's review of Conexis customer service
GetHuman: So how would you sum up your experience for GetHuman's Conexis customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~FRICK FRACK: Wait time no problem (use email for communication "record") most CSR's must follow program and refer for a review-so most urgent*technical will require a **-** hr. response. HEED THESE WORDS: At the first "hint" of trouble --- keep records (phone logs, email) for accurate reference. ALSO: CONEXIS secured email format can hide comments in their full screen mode and only visible if reduced to **-**%.
GetHuman: Let's quantify your experience contacting Conexis. On a scale of 1 to 5, how easy is it go get help on a Conexis problem?
~FRICK FRACK: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~FRICK FRACK: I'd give them a five out of five on communication.
GetHuman: And what about Conexis's ability to quickly and effectively address your problem?
~FRICK FRACK: For that I would say one out of five.
GetHuman: And finally- any advice for other Conexis customers?
~FRICK FRACK: Call them early in the day or late. Don't forget any personal or account information you might need for Conexis to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~FRICK FRACK taken from his Conexis customer service problem that occurred on October 30th, 2017.