Consumer Cellular: I wasn't happy with the service because they di...
A Consumer Cellular customer review by GetHuman user GetHuman-49226 from November 28th, 2017
Background on GetHuman-49226's case
GetHuman: GetHuman-49226 - can you tell our other Consumer Cellular customers when your case took place?
GetHuman-49226: Sure. It was evening, on November 22nd.
GetHuman: Did you reach out to Consumer Cellular, and if so, how?
GetHuman: And which of these common Consumer Cellular customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-49226 a list of common Consumer Cellular problems)
GetHuman-49226: "Setup service" was why I was trying to call.
GetHuman-49226's review of Consumer Cellular customer service
GetHuman: So how would you sum up your experience for GetHuman's Consumer Cellular customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-49226: I wasn't happy with the service because they didn't solve my problem, but I did get through to an actual person very quickly. He gave me a $** credit on my bill by way of apology, I guess.
GetHuman: Let's quantify your experience contacting Consumer Cellular. On a scale of 1 to 5, how easy is it go get help on a Consumer Cellular problem?
GetHuman-49226: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-49226: I'd give them a three out of five on communication.
GetHuman: And what about Consumer Cellular's ability to quickly and effectively address your problem?
GetHuman-49226: For that I would say four out of five.
GetHuman: And finally- any advice for other Consumer Cellular customers?
GetHuman-49226: Call them early in the day or late. Don't forget any personal or account information you might need for Consumer Cellular to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-49226 taken from his Consumer Cellular customer service problem that occurred on November 22nd, 2017.