Continental One Pass: TOM BERRETH was fabulous!!!! Professional, sma...
A Continental One Pass customer review by GetHuman user ~Paula Comstock from November 4th, 2017
Background on ~Paula Comstock's case
GetHuman: ~Paula Comstock - can you tell our other Continental One Pass customers when your case took place?
~Paula Comstock: Sure. It was afternoon, on October 25th.
GetHuman: Did you reach out to Continental One Pass, and if so, how?
GetHuman: And which of these common Continental One Pass customer issues best describes the reason you wanted to talk to them?
(Shows ~Paula Comstock a list of common Continental One Pass problems)
~Paula Comstock: "Baggage problem" was why I was trying to call.
~Paula Comstock's review of Continental One Pass customer service
GetHuman: So how would you sum up your experience for GetHuman's Continental One Pass customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Paula Comstock: TOM BERRETH was fabulous!!!! Professional, smart, quick, knowledgeable and he went out of his way to help with a complicated change in my reservation. The Supervisor (Sherreen) was wonderful too - thank you both and keep hiring people like Tom and Continental will always be the best airline out there!*Paula & Robert Comstock,Houston
GetHuman: Let's quantify your experience contacting Continental One Pass. On a scale of 1 to 5, how easy is it go get help on a Continental One Pass problem?
~Paula Comstock: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Paula Comstock: I'd give them a five out of five on communication.
GetHuman: And what about Continental One Pass's ability to quickly and effectively address your problem?
~Paula Comstock: For that I would say four out of five.
GetHuman: And finally- any advice for other Continental One Pass customers?
~Paula Comstock: Call them early in the day or late. Don't forget any personal or account information you might need for Continental One Pass to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Paula Comstock taken from his Continental One Pass customer service problem that occurred on October 25th, 2017.