Cook's Illustrated: Told by recording that call volumes were too hi...
A Cook's Illustrated customer review by GetHuman user ~Peter from November 19th, 2017
Background on ~Peter's case
GetHuman: ~Peter - can you tell our other Cook's Illustrated customers when your case took place?
~Peter: Sure. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Cook's Illustrated, and if so, how?
GetHuman: And which of these common Cook's Illustrated customer issues best describes the reason you wanted to talk to them?
(Shows ~Peter a list of common Cook's Illustrated problems)
~Peter: "None of those really matches why I wanted to call Cook's Illustrated that day." was why I was trying to call.
~Peter's review of Cook's Illustrated customer service
GetHuman: So how would you sum up your experience for GetHuman's Cook's Illustrated customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Peter: Told by recording that call volumes were too high to answer my call, which is also about being sent a book we did not order. Very unhappy with Cook's. Just received second notice by mail and am very angry.
GetHuman: Let's quantify your experience contacting Cook's Illustrated. On a scale of 1 to 5, how easy is it go get help on a Cook's Illustrated problem?
~Peter: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Peter: I'd give them a four out of five on communication.
GetHuman: And what about Cook's Illustrated's ability to quickly and effectively address your problem?
~Peter: For that I would say five out of five.
GetHuman: And finally- any advice for other Cook's Illustrated customers?
~Peter: Call them early in the day or late. Don't forget any personal or account information you might need for Cook's Illustrated to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Peter taken from his Cook's Illustrated customer service problem that occurred on November 17th, 2017.