Cook's Illustrated: I reached a friendly human being in Iowa who re...
A Cook's Illustrated customer review by GetHuman user ~Mick Renner from November 20th, 2017
Background on ~Mick Renner's case
GetHuman: ~Mick Renner - can you tell our other Cook's Illustrated customers when your case took place?
~Mick Renner: Yeah. It was morning, on November 19th.
GetHuman: Did you reach out to Cook's Illustrated, and if so, how?
GetHuman: And which of these common Cook's Illustrated customer issues best describes the reason you wanted to talk to them?
(Shows ~Mick Renner a list of common Cook's Illustrated problems)
~Mick Renner: "None of those really matches why I wanted to call Cook's Illustrated that day." was why I was trying to call.
~Mick Renner's review of Cook's Illustrated customer service
GetHuman: So how would you sum up your experience for GetHuman's Cook's Illustrated customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mick Renner: I reached a friendly human being in Iowa who resolved my issue in just a few pleasant minutes. Then we chatted awhile. She has been with Cook's Illustrated for ** years.
GetHuman: Let's quantify your experience contacting Cook's Illustrated. On a scale of 1 to 5, how easy is it go get help on a Cook's Illustrated problem?
~Mick Renner: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mick Renner: I'd give them a five out of five on communication.
GetHuman: And what about Cook's Illustrated's ability to quickly and effectively address your problem?
~Mick Renner: For that I would say three out of five.
GetHuman: And finally- any advice for other Cook's Illustrated customers?
~Mick Renner: Call them early in the day or late. Don't forget any personal or account information you might need for Cook's Illustrated to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mick Renner taken from his Cook's Illustrated customer service problem that occurred on November 19th, 2017.