Cook's Illustrated: Why is your phone number not listed on your web...
A Cook's Illustrated customer review by GetHuman user ~Didn't see it from November 24th, 2017
Background on ~Didn't see it's case
GetHuman: ~Didn't see it - can you tell our other Cook's Illustrated customers when your case took place?
~Didn't see it: Sure. It was morning, on November 18th.
GetHuman: Did you reach out to Cook's Illustrated, and if so, how?
GetHuman: And which of these common Cook's Illustrated customer issues best describes the reason you wanted to talk to them?
(Shows ~Didn't see it a list of common Cook's Illustrated problems)
~Didn't see it: "None of those really matches why I wanted to call Cook's Illustrated that day." was why I was trying to call.
~Didn't see it's review of Cook's Illustrated customer service
GetHuman: So how would you sum up your experience for GetHuman's Cook's Illustrated customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Didn't see it: Why is your phone number not listed on your web sites...I had to go to a separate web site to find it.
GetHuman: Let's quantify your experience contacting Cook's Illustrated. On a scale of 1 to 5, how easy is it go get help on a Cook's Illustrated problem?
~Didn't see it: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Didn't see it: I'd give them a four out of five on communication.
GetHuman: And what about Cook's Illustrated's ability to quickly and effectively address your problem?
~Didn't see it: For that I would say five out of five.
GetHuman: And finally- any advice for other Cook's Illustrated customers?
~Didn't see it: Call them early in the day or late. Don't forget any personal or account information you might need for Cook's Illustrated to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Didn't see it taken from his Cook's Illustrated customer service problem that occurred on November 18th, 2017.