Cook's Illustrated: Unacceptable
A Cook's Illustrated customer review by GetHuman user GetHuman-lovemel from November 29th, 2017
Background on GetHuman-lovemel's case
GetHuman: GetHuman-lovemel - can you tell our other Cook's Illustrated customers when your case took place?
GetHuman-lovemel: Yes. It was middle of the night, on November 28th.
GetHuman: Did you reach out to Cook's Illustrated, and if so, how?
GetHuman: And which of these common Cook's Illustrated customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-lovemel a list of common Cook's Illustrated problems)
GetHuman-lovemel: "None of those really matches why I wanted to call Cook's Illustrated that day." was why I was trying to call.
GetHuman-lovemel's review of Cook's Illustrated customer service
GetHuman: So how would you sum up your experience for GetHuman's Cook's Illustrated customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-lovemel: Unacceptable
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-lovemel: I waited over ** minutes before eventually hanging up. Twenty minutes on hold is unacceptable.
GetHuman: Let's quantify your experience contacting Cook's Illustrated. On a scale of 1 to 5, how easy is it go get help on a Cook's Illustrated problem?
GetHuman-lovemel: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-lovemel: I'd give them a five out of five on communication.
GetHuman: And what about Cook's Illustrated's ability to quickly and effectively address your problem?
GetHuman-lovemel: For that I would say four out of five.
GetHuman: And finally- any advice for other Cook's Illustrated customers?
GetHuman-lovemel: Call them early in the day or late. Don't forget any personal or account information you might need for Cook's Illustrated to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-lovemel taken from his Cook's Illustrated customer service problem that occurred on November 28th, 2017.