Countrywide Loans: My issue was resolved within minutes!
A Countrywide Loans customer review by GetHuman user GetHuman-167465 from November 16th, 2017
Background on GetHuman-167465's case
GetHuman: GetHuman-167465 - can you tell our other Countrywide Loans customers when your case took place?
GetHuman-167465: Yes I can. It was morning, on November 15th.
GetHuman: Did you reach out to Countrywide Loans, and if so, how?
GetHuman: And which of these common Countrywide Loans customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-167465 a list of common Countrywide Loans problems)
GetHuman-167465: "Repayment question" was why I was trying to call.
GetHuman-167465's review of Countrywide Loans customer service
GetHuman: So how would you sum up your experience for GetHuman's Countrywide Loans customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-167465: My issue was resolved within minutes!
GetHuman: Let's quantify your experience contacting Countrywide Loans. On a scale of 1 to 5, how easy is it go get help on a Countrywide Loans problem?
GetHuman-167465: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-167465: I'd give them a five out of five on communication.
GetHuman: And what about Countrywide Loans's ability to quickly and effectively address your problem?
GetHuman-167465: For that I would say five out of five.
GetHuman: And finally- any advice for other Countrywide Loans customers?
GetHuman-167465: Call them early in the day or late. Don't forget any personal or account information you might need for Countrywide Loans to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-167465 taken from his Countrywide Loans customer service problem that occurred on November 15th, 2017.