Covered California: no one will help and then the automated voice h...
A Covered California customer review by GetHuman user ~NOT happy from November 21st, 2017
Background on ~NOT happy 's case
GetHuman: ~NOT happy - can you tell our other Covered California customers when your case took place?
~NOT happy : Yeah. It was evening, on November 16th.
GetHuman: Did you reach out to Covered California, and if so, how?
GetHuman: And which of these common Covered California customer issues best describes the reason you wanted to talk to them?
(Shows ~NOT happy a list of common Covered California problems)
~NOT happy : "Billing inquiry" was why I was trying to call.
~NOT happy 's review of Covered California customer service
GetHuman: So how would you sum up your experience for GetHuman's Covered California customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NOT happy : no one will help and then the automated voice hangs up*finally did it on line and now they say I do not exist! so I now have to provide more personal information to prove I exist and have for ** years, born in California and been at this job for * *** years but they can not find me, really??!!!
GetHuman: Let's quantify your experience contacting Covered California. On a scale of 1 to 5, how easy is it go get help on a Covered California problem?
~NOT happy : I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NOT happy : I'd give them a four out of five on communication.
GetHuman: And what about Covered California's ability to quickly and effectively address your problem?
~NOT happy : For that I would say three out of five.
GetHuman: And finally- any advice for other Covered California customers?
~NOT happy : Call them early in the day or late. Don't forget any personal or account information you might need for Covered California to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NOT happy taken from his Covered California customer service problem that occurred on November 16th, 2017.