Cox Communications - Orange County, CA: I am sooooo fed up with Cox Communications I co...
A Cox Communications - Orange County, CA customer review by GetHuman user GetHuman-tradest from November 29th, 2017
Background on GetHuman-tradest's case
GetHuman: GetHuman-tradest - can you tell our other Cox Communications - Orange County, CA customers when your case took place?
GetHuman-tradest: Yup. It was morning, on November 21st.
GetHuman: Did you reach out to Cox Communications - Orange County, CA, and if so, how?
GetHuman: And which of these common Cox Communications - Orange County, CA customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-tradest a list of common Cox Communications - Orange County, CA problems)
GetHuman-tradest: "Technical support" was why I was trying to call.
GetHuman-tradest's review of Cox Communications - Orange County, CA customer service
GetHuman: So how would you sum up your experience for GetHuman's Cox Communications - Orange County, CA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-tradest: I am sooooo fed up with Cox Communications I could spit! I am constantly unable to send email because of “too many login attempts” and it doesn’t matter how many times I call, reboot my router and box, examine the settings on my mobile devices, go tier by tier up the ladder…Cox cannot fix it. Even changed the ISP to no avail. Then my * cable boxes refused to show channels I am paying for (Premium Pkg bundled with phone service) and the pay stations are all pixilated. Replaced every box, rewired the house, the outside box, tore up the street…Cox cannot fix it! I am looking at alternatives to remove Cox from my life for good! No internet, no cable TV and no phone service. Why? Because Cox is completely unreliable, sends subcontracted labor out to do repairs they cannot do and after two steady years of this (insert any series of four letter words here-it works) I am done!*Sincerely,*Bruce Carter*H*r of Cox
GetHuman: Let's quantify your experience contacting Cox Communications - Orange County, CA. On a scale of 1 to 5, how easy is it go get help on a Cox Communications - Orange County, CA problem?
GetHuman-tradest: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-tradest: I'd give them a two out of five on communication.
GetHuman: And what about Cox Communications - Orange County, CA's ability to quickly and effectively address your problem?
GetHuman-tradest: For that I would say one out of five.
GetHuman: And finally- any advice for other Cox Communications - Orange County, CA customers?
GetHuman-tradest: Call them early in the day or late. Don't forget any personal or account information you might need for Cox Communications - Orange County, CA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-tradest taken from his Cox Communications - Orange County, CA customer service problem that occurred on November 21st, 2017.