Cox Communications - Orange County, CA: No phone service for nearly two days and can't...
A Cox Communications - Orange County, CA customer review by GetHuman user GetHuman-329026 from November 4th, 2017
Background on GetHuman-329026's case
GetHuman: GetHuman-329026 - can you tell our other Cox Communications - Orange County, CA customers when your case took place?
GetHuman-329026: Sure. It was evening, on October 27th.
GetHuman: Did you reach out to Cox Communications - Orange County, CA, and if so, how?
GetHuman: And which of these common Cox Communications - Orange County, CA customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-329026 a list of common Cox Communications - Orange County, CA problems)
GetHuman-329026: "Service problem" was why I was trying to call.
GetHuman-329026's review of Cox Communications - Orange County, CA customer service
GetHuman: So how would you sum up your experience for GetHuman's Cox Communications - Orange County, CA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-329026: No phone service for nearly two days and can't fix until tomorrow? That is frustrating. So much for having a land line in case of an emergency. The staffs attitude was great. The fact only a band aide fix was applied last time you were out and I had to sit around all weekend trying to rectify? Again, very frustrating. Thanks for considering job performed correctly the first time. I had this same experience with your DVR service set up (twice) and now second time for phone line dead multiple days.
GetHuman: Let's quantify your experience contacting Cox Communications - Orange County, CA. On a scale of 1 to 5, how easy is it go get help on a Cox Communications - Orange County, CA problem?
GetHuman-329026: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-329026: I'd give them a two out of five on communication.
GetHuman: And what about Cox Communications - Orange County, CA's ability to quickly and effectively address your problem?
GetHuman-329026: For that I would say five out of five.
GetHuman: And finally- any advice for other Cox Communications - Orange County, CA customers?
GetHuman-329026: Call them early in the day or late. Don't forget any personal or account information you might need for Cox Communications - Orange County, CA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-329026 taken from his Cox Communications - Orange County, CA customer service problem that occurred on October 27th, 2017.