Cox Communications - Orange County, CA: Number takes you to Cox, but you get menus, not...
A Cox Communications - Orange County, CA customer review by GetHuman user GetHuman-245161 from October 30th, 2017
Background on GetHuman-245161's case
GetHuman: GetHuman-245161 - can you tell our other Cox Communications - Orange County, CA customers when your case took place?
GetHuman-245161: Sure. It was evening, on October 24th.
GetHuman: Did you reach out to Cox Communications - Orange County, CA, and if so, how?
GetHuman: And which of these common Cox Communications - Orange County, CA customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-245161 a list of common Cox Communications - Orange County, CA problems)
GetHuman-245161: "Cancel service" was why I was trying to call.
GetHuman-245161's review of Cox Communications - Orange County, CA customer service
GetHuman: So how would you sum up your experience for GetHuman's Cox Communications - Orange County, CA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-245161: Number takes you to Cox, but you get menus, not a person when following the instructions. After about * or * menus, I spoke with someone who sent me to someone else who sent me to a the final person who could actually help with a simple issue. There must be a better way.
GetHuman: Let's quantify your experience contacting Cox Communications - Orange County, CA. On a scale of 1 to 5, how easy is it go get help on a Cox Communications - Orange County, CA problem?
GetHuman-245161: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-245161: I'd give them a five out of five on communication.
GetHuman: And what about Cox Communications - Orange County, CA's ability to quickly and effectively address your problem?
GetHuman-245161: For that I would say one out of five.
GetHuman: And finally- any advice for other Cox Communications - Orange County, CA customers?
GetHuman-245161: Call them early in the day or late. Don't forget any personal or account information you might need for Cox Communications - Orange County, CA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-245161 taken from his Cox Communications - Orange County, CA customer service problem that occurred on October 24th, 2017.