Cox Communications - Orange County, CA: Promo ended and now my bill is too high. they o...

A Cox Communications - Orange County, CA customer review by GetHuman user GetHuman-327110 from November 4th, 2017

Background on GetHuman-327110's case

GetHuman: GetHuman-327110 - can you tell our other Cox Communications - Orange County, CA customers when your case took place?
GetHuman-327110: Yes I can. It was afternoon, on October 25th.
GetHuman: Did you reach out to Cox Communications - Orange County, CA, and if so, how?
GetHuman-327110: I used the 833-489-1953 number I found for on the GetHuman Cox Communications - Orange County, CA customer phone number page I was on: Cox Communications - Orange County, CA Customer Service Phone Number
GetHuman: And which of these common Cox Communications - Orange County, CA customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-327110 a list of common Cox Communications - Orange County, CA problems)
GetHuman-327110: "Change plan" was why I was trying to call.

GetHuman-327110's review of Cox Communications - Orange County, CA customer service

GetHuman: So how would you sum up your experience for GetHuman's Cox Communications - Orange County, CA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-327110: Promo ended and now my bill is too high. they only offer promo for new customers no exsisting customers. rep was very rude. talked to supp. was very rude too no promos but got a ** dollar credit
GetHuman: Let's quantify your experience contacting Cox Communications - Orange County, CA. On a scale of 1 to 5, how easy is it go get help on a Cox Communications - Orange County, CA problem?
GetHuman-327110: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-327110: I'd give them a two out of five on communication.
GetHuman: And what about Cox Communications - Orange County, CA's ability to quickly and effectively address your problem?
GetHuman-327110: For that I would say one out of five.
GetHuman: And finally- any advice for other Cox Communications - Orange County, CA customers?
GetHuman-327110: Call them early in the day or late. Don't forget any personal or account information you might need for Cox Communications - Orange County, CA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-327110 taken from his Cox Communications - Orange County, CA customer service problem that occurred on October 25th, 2017.

Cox Communications - Orange County, CA

2.33 of 5 stars | 28 reviews

GetHuman-327110's Cox Communications - Orange County, CA Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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