Cox Communications - Orange County, CA: This company has no intention to resolve disput...
A Cox Communications - Orange County, CA customer review by GetHuman user ~mge991 from November 4th, 2017
Background on ~mge991's case
GetHuman: ~mge991 - can you tell our other Cox Communications - Orange County, CA customers when your case took place?
~mge991: Yeah. It was morning, on October 27th.
GetHuman: Did you reach out to Cox Communications - Orange County, CA, and if so, how?
GetHuman: And which of these common Cox Communications - Orange County, CA customer issues best describes the reason you wanted to talk to them?
(Shows ~mge991 a list of common Cox Communications - Orange County, CA problems)
~mge991: "Upgrade service" was why I was trying to call.
~mge991's review of Cox Communications - Orange County, CA customer service
GetHuman: So how would you sum up your experience for GetHuman's Cox Communications - Orange County, CA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mge991: This company has no intention to resolve dispute. E-mails were not replied and phone conversations were not documented, even with repeated requests. Just abusive.
GetHuman: Let's quantify your experience contacting Cox Communications - Orange County, CA. On a scale of 1 to 5, how easy is it go get help on a Cox Communications - Orange County, CA problem?
~mge991: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mge991: I'd give them a five out of five on communication.
GetHuman: And what about Cox Communications - Orange County, CA's ability to quickly and effectively address your problem?
~mge991: For that I would say two out of five.
GetHuman: And finally- any advice for other Cox Communications - Orange County, CA customers?
~mge991: Call them early in the day or late. Don't forget any personal or account information you might need for Cox Communications - Orange County, CA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mge991 taken from his Cox Communications - Orange County, CA customer service problem that occurred on October 27th, 2017.