Cox Communications - Orange County, CA: Worst service and Customer service. Everytime...
A Cox Communications - Orange County, CA customer review by GetHuman user GetHuman-185422 from October 31st, 2017
Background on GetHuman-185422's case
GetHuman: GetHuman-185422 - can you tell our other Cox Communications - Orange County, CA customers when your case took place?
GetHuman-185422: Yeah. It was middle of the night, on October 24th.
GetHuman: Did you reach out to Cox Communications - Orange County, CA, and if so, how?
GetHuman: And which of these common Cox Communications - Orange County, CA customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-185422 a list of common Cox Communications - Orange County, CA problems)
GetHuman-185422: "Service problem" was why I was trying to call.
GetHuman-185422's review of Cox Communications - Orange County, CA customer service
GetHuman: So how would you sum up your experience for GetHuman's Cox Communications - Orange County, CA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-185422: Worst service and Customer service. Everytime I call for a problem, They tell me they cant do anything because their system is down and that I am S.O.L. This has happened * times to me. And I just call now because my picture freezes every * seconds and I get a message saying "due to heavy call volume, we are not accepting calls" WTF. I cant wait to get away from COX.
GetHuman: Let's quantify your experience contacting Cox Communications - Orange County, CA. On a scale of 1 to 5, how easy is it go get help on a Cox Communications - Orange County, CA problem?
GetHuman-185422: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-185422: I'd give them a one out of five on communication.
GetHuman: And what about Cox Communications - Orange County, CA's ability to quickly and effectively address your problem?
GetHuman-185422: For that I would say one out of five.
GetHuman: And finally- any advice for other Cox Communications - Orange County, CA customers?
GetHuman-185422: Call them early in the day or late. Don't forget any personal or account information you might need for Cox Communications - Orange County, CA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-185422 taken from his Cox Communications - Orange County, CA customer service problem that occurred on October 24th, 2017.