Credit Acceptance Corporation: WAITED ** MINUTES FOR ANSWER, THEN TRANS TO INS...

A Credit Acceptance Corporation customer review by GetHuman user GetHuman-447052 from November 2nd, 2017

Background on GetHuman-447052's case

GetHuman: GetHuman-447052 - can you tell our other Credit Acceptance Corporation customers when your case took place?
GetHuman-447052: Yeah. It was afternoon, on October 26th.
GetHuman: Did you reach out to Credit Acceptance Corporation, and if so, how?
GetHuman-447052: I used the 800-634-1506 number I found for on the GetHuman Credit Acceptance Corporation customer phone number page I was on: Credit Acceptance Corporation Customer Service Phone Number
GetHuman: And which of these common Credit Acceptance Corporation customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-447052 a list of common Credit Acceptance Corporation problems)
GetHuman-447052: "Complaint" was why I was trying to call.

GetHuman-447052's review of Credit Acceptance Corporation customer service

GetHuman: So how would you sum up your experience for GetHuman's Credit Acceptance Corporation customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-447052: WAITED ** MINUTES FOR ANSWER, THEN TRANS TO INS. WAITED ANOTHER * ONLY TO FIND OUT I SIGNED A CONTRACT THAT SAYS THEY GET MY INS. MONEY FROM ACCIDENT AND I CAN'T HAVE FAMILY MEMBER FIX IT AND PAY THEM LABOR. SON OWNS HIS GARAGE BUT NOT LICENSED. AND I WAS NEVER TOLD. I GUESS IF IT SOUNDS TOO GOOD TO BE TRUE, IT PROB IS.
GetHuman: Let's quantify your experience contacting Credit Acceptance Corporation. On a scale of 1 to 5, how easy is it go get help on a Credit Acceptance Corporation problem?
GetHuman-447052: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-447052: I'd give them a five out of five on communication.
GetHuman: And what about Credit Acceptance Corporation's ability to quickly and effectively address your problem?
GetHuman-447052: For that I would say five out of five.
GetHuman: And finally- any advice for other Credit Acceptance Corporation customers?
GetHuman-447052: Call them early in the day or late. Don't forget any personal or account information you might need for Credit Acceptance Corporation to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-447052 taken from his Credit Acceptance Corporation customer service problem that occurred on October 26th, 2017.

Credit Acceptance Corporation

2.67 of 5 stars | 40 reviews

GetHuman-447052's Credit Acceptance Corporation Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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