Cricket Wireless: My phone has been replaced * times and they are...
A Cricket Wireless customer review by GetHuman user GetHuman-424439 from November 21st, 2017
Background on GetHuman-424439's case
GetHuman: GetHuman-424439 - can you tell our other Cricket Wireless customers when your case took place?
GetHuman-424439: Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Cricket Wireless, and if so, how?
GetHuman: And which of these common Cricket Wireless customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-424439 a list of common Cricket Wireless problems)
GetHuman-424439: "Update account information" was why I was trying to call.
GetHuman-424439's review of Cricket Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Cricket Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-424439: My phone has been replaced * times and they are giving me the same make and model and the end results are the same frozen then blue then black
GetHuman: Let's quantify your experience contacting Cricket Wireless. On a scale of 1 to 5, how easy is it go get help on a Cricket Wireless problem?
GetHuman-424439: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-424439: I'd give them a one out of five on communication.
GetHuman: And what about Cricket Wireless's ability to quickly and effectively address your problem?
GetHuman-424439: For that I would say three out of five.
GetHuman: And finally- any advice for other Cricket Wireless customers?
GetHuman-424439: Call them early in the day or late. Don't forget any personal or account information you might need for Cricket Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-424439 taken from his Cricket Wireless customer service problem that occurred on November 18th, 2017.