Cricket Wireless: They promise with a warranty exchange for your...
A Cricket Wireless customer review by GetHuman user ~Very very disappointed from November 22nd, 2017
Background on ~Very very disappointed's case
GetHuman: ~Very very disappointed - can you tell our other Cricket Wireless customers when your case took place?
~Very very disappointed: Yeah. It was afternoon, on November 18th.
GetHuman: Did you reach out to Cricket Wireless, and if so, how?
GetHuman: And which of these common Cricket Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Very very disappointed a list of common Cricket Wireless problems)
~Very very disappointed: "Lost phone" was why I was trying to call.
~Very very disappointed's review of Cricket Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Cricket Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Very very disappointed: They promise with a warranty exchange for your phone you will be without your phone * business days. So untrue! They received my phone ********* today is ********* and all you get when you call after waiting ** minutes is lies lies and more lies. This is very poor customer service. I am on vacation without a phone. I have not had usage of my phone more than half of the month of June. I have been with cricket for * yrs. at this point I just want my phone back. It's unbelievable. I had no idea cricket was such a shoddy business. Very very disappointed,
GetHuman: Let's quantify your experience contacting Cricket Wireless. On a scale of 1 to 5, how easy is it go get help on a Cricket Wireless problem?
~Very very disappointed: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Very very disappointed: I'd give them a four out of five on communication.
GetHuman: And what about Cricket Wireless's ability to quickly and effectively address your problem?
~Very very disappointed: For that I would say one out of five.
GetHuman: And finally- any advice for other Cricket Wireless customers?
~Very very disappointed: Call them early in the day or late. Don't forget any personal or account information you might need for Cricket Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Very very disappointed taken from his Cricket Wireless customer service problem that occurred on November 18th, 2017.