Cricket Wireless: I got a message on my phone that my phone was g...
A Cricket Wireless customer review by GetHuman user ~blackcurry from November 27th, 2017
Background on ~blackcurry's case
GetHuman: ~blackcurry - can you tell our other Cricket Wireless customers when your case took place?
~blackcurry: Yup. It was afternoon, on November 21st.
GetHuman: Did you reach out to Cricket Wireless, and if so, how?
GetHuman: And which of these common Cricket Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~blackcurry a list of common Cricket Wireless problems)
~blackcurry: "Change Plan" was why I was trying to call.
~blackcurry's review of Cricket Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Cricket Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~blackcurry: I got a message on my phone that my phone was going to be cut off for nonpayment. I have proof that Cricket received and cashed the check my bank sent to them. They refused to give me an email address where I could send them a copy of the cancelled check. My phone is now cut off despite the fact that I have proof they received the check and cashed. Hate trying to speak to people who can barely speak English. They also refused to transfer me to a supervisor and even put me on hold and cut me off. Cricket customer service is useless. Choose another carrier. I know I am.
GetHuman: Let's quantify your experience contacting Cricket Wireless. On a scale of 1 to 5, how easy is it go get help on a Cricket Wireless problem?
~blackcurry: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~blackcurry: I'd give them a two out of five on communication.
GetHuman: And what about Cricket Wireless's ability to quickly and effectively address your problem?
~blackcurry: For that I would say one out of five.
GetHuman: And finally- any advice for other Cricket Wireless customers?
~blackcurry: Call them early in the day or late. Don't forget any personal or account information you might need for Cricket Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~blackcurry taken from his Cricket Wireless customer service problem that occurred on November 21st, 2017.