Cricket Wireless: Went into the store to purchase a new phone for...
A Cricket Wireless customer review by GetHuman user ~Tired of the BS from November 16th, 2017
Background on ~Tired of the BS's case
GetHuman: ~Tired of the BS - can you tell our other Cricket Wireless customers when your case took place?
~Tired of the BS: Yes I can. It was late at night, on November 14th.
GetHuman: Did you reach out to Cricket Wireless, and if so, how?
GetHuman: And which of these common Cricket Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Tired of the BS a list of common Cricket Wireless problems)
~Tired of the BS: "Change Plan" was why I was trying to call.
~Tired of the BS's review of Cricket Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Cricket Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tired of the BS: Went into the store to purchase a new phone for en existing line. No one in the store,I wait about ** minutes and in walks this mexican lady and people run from behind the counter to greet and assist her. I ask why are they helping her before me I've been waiting and I've signed in,(she did not have to sign in. I was given no response. Two managers were present and of the two the fat mexican manager yells from behind the counter, "she (As in me) is here for new service, I said no I' m here for a new phone. No answer was given for m being skipped. These people lack professionalism, slow to response, and have the nerve to be discriminatory. William Cannon*** - caters to immigrants.
GetHuman: Let's quantify your experience contacting Cricket Wireless. On a scale of 1 to 5, how easy is it go get help on a Cricket Wireless problem?
~Tired of the BS: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tired of the BS: I'd give them a two out of five on communication.
GetHuman: And what about Cricket Wireless's ability to quickly and effectively address your problem?
~Tired of the BS: For that I would say one out of five.
GetHuman: And finally- any advice for other Cricket Wireless customers?
~Tired of the BS: Call them early in the day or late. Don't forget any personal or account information you might need for Cricket Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tired of the BS taken from his Cricket Wireless customer service problem that occurred on November 14th, 2017.