CruisesOnly: I have never had a worse customer service exper...
A CruisesOnly customer review by GetHuman user ~Un. Pleasant from November 20th, 2017
Background on ~Un. Pleasant's case
GetHuman: ~Un. Pleasant - can you tell our other CruisesOnly customers when your case took place?
~Un. Pleasant: Sure. It was evening, on November 13th.
GetHuman: Did you reach out to CruisesOnly, and if so, how?
GetHuman: And which of these common CruisesOnly customer issues best describes the reason you wanted to talk to them?
(Shows ~Un. Pleasant a list of common CruisesOnly problems)
~Un. Pleasant: "Cancel booking" was why I was trying to call.
~Un. Pleasant's review of CruisesOnly customer service
GetHuman: So how would you sum up your experience for GetHuman's CruisesOnly customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Un. Pleasant: I have never had a worse customer service experience. Booking through this company, their poor communication afterwards and their essentially complete lack of support actually made me worried about the safety of my credit card information.
GetHuman: Let's quantify your experience contacting CruisesOnly. On a scale of 1 to 5, how easy is it go get help on a CruisesOnly problem?
~Un. Pleasant: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Un. Pleasant: I'd give them a two out of five on communication.
GetHuman: And what about CruisesOnly's ability to quickly and effectively address your problem?
~Un. Pleasant: For that I would say one out of five.
GetHuman: And finally- any advice for other CruisesOnly customers?
~Un. Pleasant: Call them early in the day or late. Don't forget any personal or account information you might need for CruisesOnly to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Un. Pleasant taken from his CruisesOnly customer service problem that occurred on November 13th, 2017.