CruisesOnly: I held for ** minutes for * consecutive days du...
A CruisesOnly customer review by GetHuman user GetHuman-82760 from November 25th, 2017
Background on GetHuman-82760's case
GetHuman: GetHuman-82760 - can you tell our other CruisesOnly customers when your case took place?
GetHuman-82760: Yes I can. It was morning, on November 19th.
GetHuman: Did you reach out to CruisesOnly, and if so, how?
GetHuman: And which of these common CruisesOnly customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-82760 a list of common CruisesOnly problems)
GetHuman-82760: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-82760's review of CruisesOnly customer service
GetHuman: So how would you sum up your experience for GetHuman's CruisesOnly customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-82760: I held for ** minutes for * consecutive days during my lunch hour and was unable to get through on the telephone. This has to be the worse customer service I have ever experienced. You may want to hire more people. I am on hold this very minute.
GetHuman: Let's quantify your experience contacting CruisesOnly. On a scale of 1 to 5, how easy is it go get help on a CruisesOnly problem?
GetHuman-82760: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-82760: I'd give them a five out of five on communication.
GetHuman: And what about CruisesOnly's ability to quickly and effectively address your problem?
GetHuman-82760: For that I would say four out of five.
GetHuman: And finally- any advice for other CruisesOnly customers?
GetHuman-82760: Call them early in the day or late. Don't forget any personal or account information you might need for CruisesOnly to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-82760 taken from his CruisesOnly customer service problem that occurred on November 19th, 2017.