D-Link Systems: Very helpful. Walked me through several steps t...

A D-Link Systems customer review by GetHuman user ~gerilyn from November 25th, 2017

Background on ~gerilyn's case

GetHuman: ~gerilyn - can you tell our other D-Link Systems customers when your case took place?
~gerilyn: Yup. It was evening, on November 17th.
GetHuman: Did you reach out to D-Link Systems, and if so, how?
~gerilyn: I used the 800-326-1688 number I found for on the GetHuman D-Link Systems customer phone number page I was on: D-Link Systems Customer Service Phone Number
GetHuman: And which of these common D-Link Systems customer issues best describes the reason you wanted to talk to them?
(Shows ~gerilyn a list of common D-Link Systems problems)
~gerilyn: "Where to buy" was why I was trying to call.

~gerilyn's review of D-Link Systems customer service

GetHuman: So how would you sum up your experience for GetHuman's D-Link Systems customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gerilyn: Very helpful. Walked me through several steps to determine if camera was hooked up and working properly. When it was determined that my camera unit was faulty, I was sent return instructions and label via e-mail to return my unit for replacement. Had no trouble understanding language.
GetHuman: Let's quantify your experience contacting D-Link Systems. On a scale of 1 to 5, how easy is it go get help on a D-Link Systems problem?
~gerilyn: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gerilyn: I'd give them a five out of five on communication.
GetHuman: And what about D-Link Systems's ability to quickly and effectively address your problem?
~gerilyn: For that I would say five out of five.
GetHuman: And finally- any advice for other D-Link Systems customers?
~gerilyn: Call them early in the day or late. Don't forget any personal or account information you might need for D-Link Systems to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gerilyn taken from his D-Link Systems customer service problem that occurred on November 17th, 2017.

D-Link Systems

4.20 of 5 stars | 35 reviews

~gerilyn's D-Link Systems Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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