DISH: I am competently disillusioned by your Customer...
A DISH customer review by GetHuman user ~Wendy from November 27th, 2017
Background on ~Wendy's case
GetHuman: ~Wendy - can you tell our other DISH customers when your case took place?
~Wendy: Yeah. It was middle of the night, on November 18th.
GetHuman: Did you reach out to DISH, and if so, how?
GetHuman: And which of these common DISH customer issues best describes the reason you wanted to talk to them?
(Shows ~Wendy a list of common DISH problems)
~Wendy: "Lower my bill" was why I was trying to call.
~Wendy's review of DISH customer service
GetHuman: So how would you sum up your experience for GetHuman's DISH customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Wendy: I am competently disillusioned by your Customer Service and Your company as a whole. Below is a copy of my complaint to the BBB ** *st of all I wanted the Account in suspense until I could get caught up on $$ owed. I was informed I could have it in suspense for up to * months. They closed and terminated the Account after only * months not me. *nd they took $$ out of my bank without my permission. I spoke with agent Id **B on ********* who agreed to fix the dispute. Now company will not honor the agreement. She agreed to fix from $*** to $*** leaving a credit from the early termination of $***. Out of the $*** they were to apply **.** toward the unpaid monthly balance then credit the difference $**.** back to my bank. By doing this then we agreed everything was settled and account paid in full. Next thing I see is no credit and they are billing me the $**.** again. I called back and they refused to acknowledge the previous reps agreement with me due to she notated wrong. They have
GetHuman: Let's quantify your experience contacting DISH. On a scale of 1 to 5, how easy is it go get help on a DISH problem?
~Wendy: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Wendy: I'd give them a two out of five on communication.
GetHuman: And what about DISH's ability to quickly and effectively address your problem?
~Wendy: For that I would say three out of five.
GetHuman: And finally- any advice for other DISH customers?
~Wendy: Call them early in the day or late. Don't forget any personal or account information you might need for DISH to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Wendy taken from his DISH customer service problem that occurred on November 18th, 2017.