dish needed to be reset, advised to unplug unit...
A DISH customer review by GetHuman user GetHuman-424405 from November 21st, 2017
Background on GetHuman-424405's case
GetHuman: GetHuman-424405 - can you tell our other DISH customers when your case took place?
GetHuman-424405: Yes I can. It was afternoon, on November 19th.
GetHuman: Did you reach out to DISH, and if so, how?
GetHuman: And which of these common DISH customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-424405 a list of common DISH problems)
GetHuman-424405: "Cancel Service" was why I was trying to call.
GetHuman-424405's review of DISH customer service
GetHuman: So how would you sum up your experience for GetHuman's DISH customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-424405: dish needed to be reset, advised to unplug unit- outlet not accessible. She asked me to call back. Husband found a reset button, problem solved. She didn't believe me that we couldn't move the cabinet (*ft wide) we should have been told about solution number *.
GetHuman: Let's quantify your experience contacting DISH. On a scale of 1 to 5, how easy is it go get help on a DISH problem?
GetHuman-424405: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-424405: I'd give them a five out of five on communication.
GetHuman: And what about DISH's ability to quickly and effectively address your problem?
GetHuman-424405: For that I would say three out of five.
GetHuman: And finally- any advice for other DISH customers?
GetHuman-424405: Call them early in the day or late. Don't forget any personal or account information you might need for DISH to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-424405 taken from his DISH customer service problem that occurred on November 19th, 2017.